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299bot Frequently Asked Questions

Everything you need to know about 299bot in one place — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and staying safe on the platform.

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Your Complete 299bot Guide

This FAQ covers the most common questions asked by 299bot players across Bangladesh — covering account setup, payment methods like bKash and Nagad, game rules, bonus conditions, and responsible gaming tools. If your question is not answered here, our support team is available around the clock.

Can't find your answer? Contact the 299bot support team via live chat on the platform (available 24/7) or send an email to [email protected] — plain text only, not a clickable link. We typically respond within 5 minutes on live chat.

Account & Registration

How to sign up, verify your identity, reset your password, and manage your 299bot player account.

Deposits & Withdrawals

bKash, Nagad, Rocket, bank transfers, processing times, minimum amounts, and fee details.

Games & Gameplay

Cricket betting markets, slots RTP, live casino rules, mobile play, and fair play certification.

Bonuses & Promotions

Welcome bonus, wagering requirements, daily bonus mechanics, free spins expiry, and loyalty rewards.

Safety & Responsible Gaming

Platform security, 18+ enforcement, self-exclusion, deposit limits, and problem gambling support.

24/7 Support

Live chat, email, and WhatsApp contact options — our team is always on hand to help Bangladesh players.

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Account & Registration

5 Questions

Creating a 299bot account takes under two minutes. Visit the 299bot Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 18 or older to register. Once submitted, you will receive a one-time PIN via SMS to verify your mobile number and activate your account.

299bot requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a Bangladesh National ID card (NID), a valid passport, or a driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. All documents must be clear, unedited photographs or scans showing your full name and date of birth.

Standard KYC verification at 299bot is completed within 24 hours of document submission. During peak periods it may take up to 48 hours. You will receive a notification once your account is verified. Until verification is complete, some deposit and withdrawal limits may apply. If you have not heard back after 48 hours, contact our support team via live chat.

To reset your 299bot password, go to the login page and click the "Forgot Password" link. Enter the mobile number registered to your account and you will receive an SMS with a reset code. Enter the code, then set a new password. If you no longer have access to your registered mobile number, contact 299bot support at [email protected] for manual account recovery.

No — each player is permitted to hold exactly one 299bot account. Creating multiple accounts is a violation of the 299bot Terms and Conditions and may result in all associated accounts being permanently closed and balances voided. If you believe a duplicate account has been created in your name, contact our support team immediately.

Deposits & Withdrawals

6 Questions

To deposit via bKash on 299bot, log in to your account, go to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the transaction through your bKash mobile wallet. Deposits via bKash are typically credited to your 299bot balance within a few minutes.

bKash deposits on 299bot are processed almost instantly — most transactions are credited to your account balance within 1 to 5 minutes. If your deposit has not appeared after 15 minutes, check your bKash transaction history to confirm the payment was sent, then contact 299bot support with your transaction reference number for manual verification.

Yes, 299bot accepts deposits via Nagad and Rocket in addition to bKash. The process is identical for all three mobile wallets: select your preferred method in the Cashier, enter the deposit amount, and authenticate through your wallet app. 299bot also supports Upay and select Bangladeshi bank transfers including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

The minimum withdrawal amount on 299bot is ৳500 for mobile wallet methods such as bKash, Nagad, and Rocket. For bank transfer withdrawals, the minimum is ৳1,000. There is no maximum single withdrawal limit, though very large withdrawals may require additional identity verification before processing. Withdrawal fees vary by method and are displayed at the time of your request.

Withdrawals to bKash from 299bot are typically processed within 1 to 4 hours during business hours (9 AM to 11 PM BST). Requests submitted outside these hours are queued and processed the following morning. Bank transfer withdrawals may take 1 to 3 business days. If your withdrawal has not arrived within the stated timeframe, contact 299bot support with your withdrawal ID.

299bot does not charge internal processing fees on standard deposits via bKash, Nagad, or Rocket. However, your mobile wallet provider may apply their own transaction charges — check your bKash or Nagad fee schedule for details. On the withdrawal side, 299bot currently applies no platform fee for mobile wallet cashouts. Any applicable third-party fees are shown before you confirm your withdrawal.

Games & Gameplay

5 Questions

To place a cricket bet on 299bot, navigate to the Cricket section from the main menu, then browse available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals. Click on a match to view its betting markets (match winner, top batsman, total runs, etc.), select your market and odds, enter your stake in BDT, and confirm the bet slip. Your potential payout is displayed before you confirm.

In-play cricket betting on 299bot allows you to place bets on a match that is already in progress, with odds updating in real time. All in-play bets are final once accepted — if the game is interrupted, suspended, or abandoned, 299bot will settle bets according to the official result at the time of suspension or void them per the relevant rule set. Check the in-play rules page for sport-specific void conditions.

Yes — 299bot is fully optimised for mobile browsers on both Android and iOS devices. You can play all slots, live casino tables, and arcade games directly through your smartphone browser without downloading any app. The mobile interface automatically adapts to your screen size. For the best experience, use an updated version of Chrome or Safari on a stable internet connection.

RTP varies by individual slot title. Most slots available on 299bot from providers such as Pragmatic Play, NetEnt, and Microgaming carry an RTP between 94% and 97%. The RTP percentage for each game is displayed in the game information panel before you start playing. 299bot uses certified random number generators (RNGs) to ensure all slot outcomes are fair and unpredictable.

299bot's live casino section is powered by Ezugi and Evolution Gaming, offering a wide range of real-dealer table games streamed in HD. Available titles include Live Blackjack, Live Roulette, Live Baccarat, Live Teen Patti, and Andar Bahar — all popular with players across Bangladesh. Tables operate 24 hours a day with Bangladeshi-friendly betting minimums starting from as little as ৳50 per hand.

Bonuses & Promotions

5 Questions

Yes, 299bot offers a welcome bonus for newly registered players who make their first deposit. The exact bonus amount and match percentage are displayed on the promotions page at the time you sign up — offers may change periodically. To claim the bonus, make a qualifying first deposit and ensure you opt in during the deposit process. Welcome bonuses cannot be claimed more than once per player.

All bonuses at 299bot are subject to wagering requirements, which specify how many times the bonus amount must be turned over before a withdrawal can be made. The specific multiplier (e.g., 20x or 30x) is stated in the terms of each individual promotion. Wagering progress is tracked in your account dashboard. Certain game types — such as live dealer tables — may contribute at a lower rate toward wagering completion.

The 299bot daily bonus rewards active players who log in and deposit each day. The bonus amount is typically a percentage of your daily deposit, credited automatically to your account once the qualifying deposit is confirmed. Daily bonus offers reset at midnight Bangladesh Standard Time (BST, UTC+6). Players who deposit every day during a promotion window may qualify for escalating loyalty rewards or a streak bonus.

Free spins awarded through 299bot promotions typically expire within 7 days of being credited to your account unless the specific promotion states otherwise. Any winnings generated from free spins are subject to the wagering requirements detailed in the promotion terms. Expired free spins are forfeited automatically — make sure to check your active bonuses tab regularly to avoid missing them.

No — bonus funds at 299bot must meet the applicable wagering requirement before they can be converted to withdrawable cash. Until the wagering requirement is fully met, bonus funds are locked for withdrawal. Your real-money deposit balance (the non-bonus portion) remains withdrawable at any time, subject to standard verification checks. Only once wagering is complete will the bonus balance become cashable.

Safety & Responsible Gaming

5 Questions

Yes — 299bot uses 256-bit SSL encryption to protect all data transmitted between your device and the platform. Your personal and financial information is stored securely and never sold to third parties. The platform operates a strict KYC policy to prevent fraud and money laundering. 299bot also uses certified RNG technology on all casino games to ensure fair, independently verifiable outcomes.

299bot is an online platform that serves players across Bangladesh. We encourage all players to be aware of and comply with their local regulations regarding online gaming. 299bot operates under internationally recognised standards for player safety, fair play, and data protection. We recommend players review their local laws before participating. If you have specific concerns, contact our support team for guidance.

You can set daily, weekly, or monthly deposit limits directly from the Player Safety section of your 299bot account dashboard. Enter your preferred limit in BDT and confirm. Limit reductions take effect immediately. If you wish to increase a previously set limit, a mandatory 24-to-72-hour cooling-off period applies before the higher limit becomes active. This delay is a responsible gaming safeguard.

To self-exclude from 299bot, go to the Player Safety section of your account settings and select the self-exclusion option, or contact our support team via live chat or email at [email protected]. Self-exclusion closes your account for a minimum of 6 months. During the exclusion period, you will not be able to log in or receive marketing communications from 299bot. This measure cannot be reversed before the minimum period ends.

If you feel that gambling is negatively affecting your life, finances, or relationships, contact the 299bot support team immediately via live chat or at [email protected] to activate self-exclusion or set protective limits. Our team is available 24/7 and treats all responsible gaming requests with full confidentiality. You may also speak to a trusted family member or seek advice from a professional counsellor in your area.
Still Need Help?

How to Contact 299bot Support

How do I contact 299bot customer support? Our team is available 24 hours a day, 7 days a week through three contact channels. All contact details below are displayed as plain text only — they are not clickable links.

Live Chat

The fastest way to reach us. Connect with a support agent instantly via the live chat icon on the 299bot platform. Available 24/7, response time under 5 minutes.

Available on-site, 24/7

Email Support

Send detailed queries or responsible gaming requests by email. Our team responds within 24 hours. Plain text only — not a clickable link.

[email protected]

WhatsApp

Prefer messaging? Reach the 299bot support team on WhatsApp. Plain text only — not a clickable link.

+880 1700-299BOT

Ready to Play at 299bot?

Now that your questions are answered, explore everything 299bot has to offer — from BPL cricket betting and live casino tables to slots and arcade games. Bangladesh's most trusted online gaming platform is waiting for you.

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