Gambling is entertainment. At 299bot, we believe every player in Bangladesh deserves a safe, transparent, and controlled gaming environment. This page outlines the tools, policies, and support channels we provide to help you keep it that way.
At 299bot, responsible gaming is not a checkbox — it is a core part of how we operate. We understand that for the vast majority of players across Bangladesh, casino games, cricket betting, and slots are a form of entertainment enjoyed alongside everyday life. However, we also recognise that gambling can become problematic for some individuals, and we take that possibility seriously.
Responsible gaming at 299bot means giving every registered player the information, tools, and support needed to make informed choices about how they gamble. It means providing clear deposit limit settings so you never spend more than you intend. It means offering time-out and self-exclusion options for players who need a break. And it means having a dedicated support team available around the clock to assist any player in Bangladesh who feels that gambling is no longer fun.
299bot is committed to preventing underage gambling. Every account registration requires age verification, and our KYC process ensures that only players aged 18 and above can deposit, wager, or withdraw on the platform. If you are under 18, you must not use 299bot.
From deposit controls to self-exclusion, 299bot offers a comprehensive set of responsible gaming features designed specifically for players in Bangladesh.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is in place, 299bot's system will not allow any transaction that exceeds it — giving you full financial control over your gambling budget at all times.
Need a short break from the platform? Use the Time-Out feature to temporarily suspend your 299bot account for periods ranging from 24 hours to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets on the platform.
For players who feel they need a longer or permanent break, 299bot offers a self-exclusion option. Once self-exclusion is activated, your account will be closed for a minimum of 6 months. During this period, 299bot will not send you any marketing communications.
In addition to deposit limits, you can set a maximum loss threshold over a defined period. If your net losses reach the configured ceiling within a day, week, or month, 299bot will automatically suspend further wagering activity until the period resets.
Enable session time reminders to receive an on-screen notification after a defined period of play — for example, every 30 or 60 minutes. This prompt displays your current session duration and net result, helping you stay aware of your activity in real time.
Our support team is available around the clock, every day of the year. If you are concerned about your gambling behaviour, or if you want help setting up any responsible gaming tool, contact us via live chat on the platform or by email at [email protected].
All responsible gaming controls on 299bot are accessible directly from your player account dashboard. You do not need to contact support to activate most features — they are built into the platform so that every player can manage their limits independently and immediately.
When you reduce a limit (for example, lowering your daily deposit cap from ৳5,000 to ৳2,000), the change takes effect immediately. When you request to increase a limit, a cooling-off period applies — typically 24 to 72 hours — to prevent impulsive changes made during a losing streak or emotional state.
If you are unable to find a responsible gaming tool within your account dashboard, or if you require assistance activating self-exclusion, our support team is available at any hour via live chat to guide you through the process.
Visit the 299bot Login page and sign in using your registered mobile number and password. All responsible gaming settings are found within the Account Settings or Player Safety section of your dashboard.
Inside your account panel, locate the "Player Safety" or "Responsible Gaming" tab. Here you will find controls for deposit limits, loss limits, session reminders, time-out, and self-exclusion — all in one place.
Select the type of limit you wish to set, choose the time period (daily / weekly / monthly), and enter your preferred threshold in Bangladeshi Taka (৳). Confirm the change and the limit will be applied immediately to your account.
If you feel you need a complete break, select Time-Out for a temporary suspension or Self-Exclusion for a longer period. For self-exclusion requests, our support team will confirm the action and close your account promptly. This action cannot be reversed for the minimum exclusion period.
The following questions are adapted from internationally recognised responsible gambling assessment tools. If you answer "Yes" to two or more of these questions, we strongly encourage you to contact our support team or reach out to a professional counselling service.
Have you ever spent more money on gambling than you originally intended to on a single session?
Have you ever felt the need to bet more money in order to experience the same level of excitement as before?
Have you tried to cut back on gambling but found it difficult or impossible to stay away from the platform?
Have you gambled to try to recover money that you previously lost — sometimes called "chasing losses"?
Has gambling caused arguments, stress, or financial hardship within your family or with people close to you?
Have you ever borrowed money, sold personal belongings, or neglected essential expenses such as rent or bills in order to fund gambling?
Have you felt restless, irritable, or anxious when you have tried to reduce or stop gambling?
Have you ever hidden your gambling activity from family, friends, or your employer because you were concerned about their reaction?
Important: If you answered "Yes" to two or more of the questions above, gambling may be having a negative impact on your life. Please contact the 299bot support team via live chat to activate self-exclusion, or speak to a qualified counsellor. You are not alone — help is available.
299bot takes its responsibility to prevent underage gambling extremely seriously. Every account registration on the platform requires the player to confirm they are 18 years of age or older, and our KYC verification process checks identity documents to confirm this before allowing deposits or real-money wagering.
If you share a device, computer, or mobile phone with younger family members, we strongly recommend taking the following precautions to ensure they cannot access the 299bot platform:
Report Underage Access: If you believe a person under 18 has created or accessed a 299bot account, contact our support team immediately at [email protected] (plain text — not a clickable link). We will investigate the report and take immediate action, including account closure and full refund of any funds.
Every new 299bot account requires date of birth confirmation during sign-up. Players who appear to be under 18 are flagged for mandatory KYC identity document review before any account activity is permitted.
During KYC verification, players must submit a valid government-issued photo ID — such as a National ID card or passport — confirming their age and identity. Accounts that fail this check are suspended immediately.
We actively encourage parents and guardians to install third-party parental control software on shared devices. If you need advice on which tools are compatible with your device type, our support team can assist.
If gambling has started to feel out of control, reaching out for help is the right and courageous thing to do. 299bot's support team is here for you around the clock, and we can also help connect you with professional counselling resources.
Connect instantly with a 299bot support agent via live chat, available 24 hours a day, 7 days a week. Our agents are trained to assist with responsible gaming queries and can activate protective tools on your behalf immediately.
Available on-site, 24/7
Send your responsible gaming request or concern by email. Our team responds to all responsible gaming emails within 24 hours. Email addresses are displayed as plain text only — they are not clickable links.
Prefer to reach out via WhatsApp? Our support team is reachable via the number below. As with all contact details on this page, this number is displayed as plain text only and is not a clickable link.
+880 1700-299BOT
Signs That Gambling May Be a Problem: Gambling beyond your means, hiding it from loved ones, chasing losses, feeling anxious without it, neglecting work or family obligations, and borrowing money to fund play are all warning signs. If any of these apply to you, please reach out to our support team today or speak to a qualified counsellor.
Confidential Support: All responsible gaming requests made to 299bot — including self-exclusion, limit setting, and support enquiries — are handled with complete confidentiality. Your information will not be shared with anyone outside the 299bot support team without your explicit consent, except where required by law.
The following guidelines are intended to help players in Bangladesh maintain a healthy, balanced relationship with gambling on 299bot. These tips reflect internationally recognised responsible gambling best practices.
Always approach 299bot games as a leisure activity, not a financial strategy or income source.
Set a weekly or monthly gambling budget using the 299bot deposit limit tool. Once your budget is spent, stop for that period.
Losses are part of gambling. Increasing bets to recover previous losses leads to bigger losses and is a key sign of problem gambling.
If gambling is causing stress, debt, or relationship problems, speak to our support team or a trusted person in your life. Help is always available.
Now that you know the tools and support available, enjoy the 299bot platform with confidence. Browse our cricket markets, explore slots, or visit the casino — all within the limits you set for yourself.
18+ only · Play Responsibly · Gambling can be addictive